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HIGHLAND HOSPITAL

Hospital Type: Acute Care Hospitals

Hospital Owner: Government - Hospital District or Authority

Emergency Services: Yes

Hospital Overall Rating:



HIGHLAND HOSPITAL
State Average
National Average
Nurse Communication
Patients who reported that their nurses Always communicated well
68%
74%
79%
Patients who reported that their nurses Usually communicated well
22%
19%
16%
Patients who reported that their nurses Sometimes or Never communicated well
10%
7%
5%
Doctor Communication
Patients who reported that their doctors Always communicated well
74%
75%
80%
Patients who reported that their doctors Usually communicated well
19%
18%
15%
Patients who reported that their doctors Sometimes or Never communicated well
7%
7%
5%
Received help as soon as they wanted
Patients who reported that they Always received help as soon as they wanted
53%
59%
66%
Patients who reported that they Usually received help as soon as they wanted
29%
27%
24%
Patients who reported that they Sometimes or Never received help as soon as they wanted
18%
14%
10%
Staff Explained Medicine
Patients who reported that when receiving new medication the staff Always communicated what the medication was for
67%
71%
75%
Patients who reported that when receiving new medication the staff Usually communicated what the medication was for
18%
17%
15%
Patients who reported that when receiving new medication the staff Sometimes or Never communicated what the medication was for
15%
12%
10%
Room & Bathroom Were Clean
Patients who reported that their room and bathroom were Always clean
64%
71%
73%
Patients who reported that their room and bathroom were Usually clean
22%
19%
18%
Patients who reported that their room and bathroom were Sometimes or Never clean
14%
10%
9%
Area Quiet at Night
Patients who reported that the area around their room was Always quiet at night
48%
49%
62%
Patients who reported that the area around their room was Usually quiet at night
34%
34%
28%
Patients who reported that the area around their room was Sometimes or Never quiet at night
18%
17%
10%
Given information about what to do during recovery
Patients who reported that YES, they were given information about what to do during their recovery at home
82%
84%
86%
Patients who reported that NO, they were not given information about what to do during their recovery at home
18%
16%
14%
Hospital Rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
65%
66%
71%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
24%
23%
20%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
11%
11%
9%
Would Patient Recommend Hospital
Patients who reported YES, they would definitely recommend the hospital
63%
66%
69%
Patients who reported NO, they would probably not or definitely not recommend the hospital
8%
9%
6%

Phone

  • 510-437-4800

Address

  • 1411 EAST 31ST STREET
    OAKLAND, CA 94602